Matchflight
NederlandsEnglishDeutschFrançais
Koop Heylo · €499

Support

Returns and warranty

Just try Heylo at home. Not convinced? Send it back for free and get your money back.

Our promises

30days

Money-back guarantee

You have 30 days after delivery to try Heylo. Not happy? You get the full purchase price back. Returns are free.

2years

Warranty on the technology

Covers the cameras, score detection, LED lighting, electronics and the connection with the game.

What the warranty covers

How to return Heylo

  1. Register your returnEmail hey@matchflight.com with your order number and the reason for your return.
  2. Pack it upPut Heylo and its parts back in the box.
  3. Ship it for freeWe send you a return label, so sending it back costs you nothing.
  4. Get your money backYou receive the full purchase price within 14 days of registering your return.
Register a return
Prefer to use the model withdrawal form?

By law you have a 14-day cooling-off period; with us you get 30 days. You can withdraw from your purchase without giving a reason through our returns portal, or with the model withdrawal form: download it, fill it in and email it to hey@matchflight.com.

Download model form

What the warranty covers

You get a 2-year warranty on the technology in Heylo. Your statutory rights always apply as well.

Covered

  • The 4 cameras and score detection
  • The LED lighting
  • The electronics and the power supply
  • The connection with the app and the game

Not covered

  • Wear of the ring from darts during normal use. The ring catches darts and wears, just like a dartboard.

Making a warranty claim

  1. Get in touchEmail hey@matchflight.com with your order number.
  2. Describe the problemA short description and a photo or video help us most.
  3. We fix itTogether we find the solution: remotely, with a replacement part or with a replacement product.

Questions about returns and warranty

Does returning cost anything?

No, returns are free.

Do I need to keep the original box?

It helps: Heylo fits it exactly and is well protected in it during transport.

Do I get the shipping costs back with a return?

Shipping is free, so you pay no shipping costs. You get the full purchase price back.

Is wear of the ring covered by the warranty?

No. The warranty covers the technology for 2 years. The ring catches darts and wears during normal use, just like a dartboard.

Need more help?

We’re happy to help you personally.

Contact us +31 (0)85 1300 280WhatsApp